Industry: Staffing and Recruiting

Additional Information

In pursuit of happiness and financial independence at Sleeping with the PAST..... since January 2008.

Summary: I have spent approximately 4 years in Outsourcing/Offshoring & BPO industry where I have experienced multiple roles in in-bound call handling, MIS, quality and training. And, 2.5 years in Consulting/Staffing & Recruitment where I was responsible for client engagement and service delivery. With 6+ years experience in handling multi-dimensional relations in international and domestic environment with extensive experience in general administrative activities, personnel management, organisation development initiatives, planning human resource requirements and training colleagues across assignments.

Specialties: Organisational development initiatives, Planning human resource requirements, Training colleagues across assignments.

Experience:

• Client engagement & Service delivery at Mancer Consulting Services from August 2007 - December 2007 (5 months)

• Subject Matter Expert at Convergys India Services from March 2007 - July 2007 (5 months)

• Training Consultant at WCH Solutions from January 2007 - March 2007 (3 months)

• Associate Director at RedBreed India Private Limited from February 2005 - January 2007 (2 years)

• Executive Operations - BD at Tecnova India Private Limited from July 2004 - February 2005 (8 months)

• Quality Analyst (Voice & Accent/Soft Skills) at VCustomer Services India Private Limited from October 2003 - June 2004 (9 months)

• Associate at WiproSpectramind Services Private Limited from February 2003 - August 2003 (7 months)

• Executive - Contact Center at Cybersys InfoTech Limited from November 2001 - February 2003 (1 year 4 months)

Education:

• Pursuing BBA from Institute of Chartered Financial Analysts of India (ICFAI)
• Delhi University - BA (Hons), English, 2001 - 2005
• Don Bosco School - Class 12, Commerce with Information Practices, 1988 - 2001

For more information - http://www.linkedin.com/in/raghavpandit